Delivery
Orders are currently delivered in 3-5 working days (out of season, direct from supplier, and made-to-order products may take longer to process but please enquire or see product information for further details).
Delivery charges will be calculated at checkout, however there may be an additional charge for delivery depending on the quantity of items purchased, the size of the item (length or width), the total weight of your order and the delivery location.
We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
- we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
- after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
All deliveries of bagged products are to the roadside kerb only. Requests to carry other goods to a domestic or commercial property are at the driver’s discretion.
Customers ordering vehicles off the public road do so entirely on their responsibility.
We are unable to give an exact delivery time and therefore cannot be liable for losses or labour costs incurred by the customer or his/her agent waiting for goods to arrive.
Local Delivery – Rigels Home & Gift Co. will make all deliveries within the local region. You will be contacted and told when your order will be delivered.
Palletised Delivery - This is the quickest option. If a preferred date is not discussed with us during the order process, the courier will contact you to arrange a time that is most convenient for you. A tracking number will always be provided by the courier. Please note that all pallet deliveries will be left on the nearest available hard surface, which may be the kerbside. We may deliver ourselves if we are delivering within your area.